Terms & Conditions of Consignment
Bruce Consignment Pty Ltd
Welcome to Bruce Consignment.
Consignment means that you remain the owner of your item while we offer it for sale on your behalf.
These Terms explain how our consignment service works and form the agreement between you and Bruce when you consign items with us. By consigning with Bruce, you agree to these Terms.
Our current Terms & Conditions of Consignment are published on our website (www.shopbruce.com.au) and represent the most up-to-date version.
The version of the Terms you accept when consigning will apply to those items. These Terms were last updated October 2026.
1. Review of Selected Items
Items selected by Bruce during an appointment are subject to further review by our Pricing Team.
Bruce may decline an item after the appointment if we later identify an issue with its condition, authenticity, suitability for sale or another relevant concern.
Any declined items must be collected within the timeframe provided by Bruce in accordance with these Terms.
2. Condition of Items
Items must be presented in a suitable condition for resale.
Items should be freshly cleaned or laundered and free from significant stains, holes, odours and excessive wear. Please check pockets, bags and compartments before leaving items with us.
Bruce may decline or remove an item from sale if a condition issue is discovered after it has been selected or consigned.
3. Authenticity
Bruce does not knowingly accept or sell counterfeit items.
For luxury designer bags, purses, wallets and other items where Bruce considers authentication necessary, we may ask for proof of purchase or other supporting evidence of authenticity.
Where satisfactory proof is not available, the item may be required to undergo authentication by an independent third-party authentication service before it can be consigned.
Bruce will advise you of the authentication fee before the item is submitted. The fee is the responsibility of the consignor and must be paid before authentication takes place.
The authentication fee applies regardless of the authentication result.
If the item is successfully authenticated, Bruce will proceed with pricing and the normal consignment process.
If the item is found to be counterfeit, cannot be authenticated to Bruce's satisfaction, or Bruce otherwise has reasonable concerns about its authenticity, ownership or legality, the item will not be consigned and must be collected.
If Bruce is required to refund a customer because information provided by the consignor about an item was false or materially inaccurate, Bruce may recover the relevant consignor payment or deduct it from future amounts payable to the consignor.
4. Pricing
Bruce determines the tag price of accepted items. The tag price is not a valuation or guarantee of what an item will sell for.
Our pricing is based on current market research and the resale value we believe an item can achieve with our customers.
Our pricing considers the item's designer, style, condition, current demand, comparable sales, market availability and original retail price.
Pricing may take 1–2 weeks, particularly during busy consignment periods.
Bruce will email you our proposed pricing once your items have been assessed.
Your items will not be put out for sale until we receive your confirmation.
To begin consigning with Bruce, you must confirm your approval of our proposed pricing and acceptance of our Terms & Conditions by responding to our pricing email.
If we do not hear from you within 7 working days, we will send a follow-up email.
If we have not received your confirmation within 2 weeks of the original pricing email, your items will be prepared for collection.
If you do not wish to consign an item at the proposed price and we cannot agree on an alternative, the item will also be made available for collection in accordance with these Terms.
5. Consignor Share and GST
Bruce's standard consignment split is 50% to the consignor and 50% to Bruce.
Different consignor share arrangements may be agreed in writing for particular items. Any alternative arrangement must be agreed with Bruce.
All items sold by Bruce are inclusive of GST.
When an item is sold, Bruce first deducts the GST component in accordance with its taxation obligations. The remaining GST-exclusive amount is then divided between Bruce and the consignor.
For example, if an item sells for $220 including GST, $20 is GST, leaving $200 to be split 50/50. The consignor receives $100 and Bruce retains $100.
6. Consignor Payment and Store Credit
Consignor payments are processed twice each month, on the 1st and 15th.
If either date falls on a weekend or public holiday, payment will be processed on the next business day.
You are responsible for providing Bruce with your nominated bank account details at the time of consignment and ensuring those details are correct.
You are also responsible for telling us if your details change.
If you do not provide valid bank details, your consignor balance will remain on your Bruce Account until valid details are provided.
You may also choose to leave your consignor balance on your Bruce Account to be used as Store Credit.
You can change this preference by contacting Bruce via email.
Payment may be delayed where bank details are incorrect, a sale or payment is under review, or circumstances outside Bruce's reasonable control prevent payment.
7. Minimum Consignment Period
Consigned items must remain on sale for a minimum of six weeks from the date they are first listed for sale.
During this period, collection of a consigned item is not permitted unless approved by Bruce under exceptional circumstances.
You must not actively list or sell the same item through another resale platform while it is on consignment with Bruce.
The six-week minimum consignment period takes into account the work involved in assessing, pricing, preparing, photographing, displaying and selling an item.
8. Reductions
Under normal circumstances, Bruce will not reduce the tag price of a consignment during its first six weeks on sale.
If a minor condition issue is identified during this period, Bruce may offer a customer a discount of up to 10% to allow for cleaning, repairs or the condition of the item.
After six weeks, Bruce may reduce the price of an unsold item where we believe a lower price will improve the likelihood of sale.
Bruce will contact you for approval before reducing an item by more than 50% from its original tag price.
Your consignor share of a sold consignment is always calculated from the final sale price.
9. Collections
After the six-week minimum consignment period, you may submit a collection request to pick up an unsold item.
Collection requests must be made via email and should give Bruce at least 48 hours' notice.
We will confirm via email when your item is ready for collection.
An item cannot be withdrawn after it has been sold or while a customer sale is being completed or payment is being processed.
Collections are to be made during regular store hours only.
If another person is collecting on your behalf, we may ask for written authority or identification.
10. End of the Consignment Cycle
Bruce manages and rotates stock seasonally.
After the six-week minimum consignment period, an unsold item may remain on sale until Bruce decides that its consignment cycle has ended or you request to collect it.
When Bruce decides an item should be collected, we will contact you via email.
Bruce has limited storage space. Consignors are responsible for collecting items when requested, or for the cost of return shipping where Bruce agrees to arrange this.
Items must be collected within 30 days of Bruce notifying you that they are ready for collection.
11. Uncollected Items and Donations
If an item is not collected within the 30-day collection period, Bruce will send a final collection notice.
You may ask Bruce to donate suitable unsold items at the time of consignment or when you receive a collection notice.
Once an item has been donated with your approval, it cannot be retrieved.
If an item remains uncollected and we have not received instructions from you, Bruce may deal with the item in accordance with applicable laws relating to uncollected goods.
12. Where and How Items Are Sold
Bruce decides how and where accepted items are displayed, promoted and sold.
This may include our stores, website, social media, direct customer communication and events.
Items may also be moved between Bruce locations.
We may continue to use photographs of an item for our website, social media, archive or marketing after the item has been sold or returned.
Bruce does not guarantee that an item will remain continuously displayed in a particular store or online for the whole consignment period.
By consigning an item with Bruce, you authorise Bruce to sell it to a customer on your behalf.
13. Ownership and Your Right to Sell
By consigning an item with Bruce, you confirm that you are the lawful owner of the item and have the right to sell it, unless Bruce has agreed to accept the item from you on behalf of the lawful owner.
Bruce may accept an item on behalf of an owner in limited circumstances where we are satisfied that you have proper authority to act for them.
The item must not be stolen, subject to finance, a security interest or any other third-party claim.
You must provide identification and any other information required by Bruce to meet our legal and record-keeping obligations.
Any information you provide about the item, including its authenticity, condition, purchase history, repairs or alterations, must be accurate to the best of your knowledge.
14. Bruce's Right to Remove an Item
Bruce may remove an item from sale where we reasonably believe it is no longer appropriate to continue offering it.
Reasons may include condition issues, authenticity concerns, seasonal changes, low customer demand, stock requirements, legal concerns or listing errors.
Where appropriate, the item will be made available for collection.
15. Returns and Refunds
Bruce does not offer returns or exchanges for change of mind.
A sale may be cancelled or reversed because of fraud, an authenticity issue, an undisclosed fault, payment failure, chargeback or another valid reason.
If a sale is reversed before you have been paid, the consignor credit for that sale will also be reversed.
If you have already been paid, Bruce may deduct the amount previously paid for that item from future consignor payments or ask you to repay it.
Where appropriate, a returned item may be placed back on consignment or made available for collection.
Bruce will not seek repayment from the consignor where a refund resulted solely from an error or failure by Bruce and the consignor had provided accurate information about the item.
Nothing in these Terms limits any rights a customer has under Australian Consumer Law.
16. Risk, Loss and Damage
Bruce takes reasonable care when handling, storing and displaying consigned items.
However, consignment involves some unavoidable risks. Items may be tried on and handled by customers, as well as displayed, stored or moved between locations.
Bruce is not responsible for normal wear or deterioration resulting from an item's age, materials, pre-existing condition, inherent defects or reasonable consignment handling as outlined above.
Bruce is also not responsible for loss or damage caused by events outside its reasonable control where Bruce has taken reasonable care.
Nothing in these Terms excludes any rights or protections that cannot legally be excluded.
17. General
Email is Bruce's main form of communication with customers and consignors.
You can contact us at hello@shopbruce.com.au.
These Terms, together with any specific written agreement between Bruce and the consignor, form the agreement for the consignment of your items.
If a specific written agreement for an item is different from these Terms, the specific agreement will apply to that item.
The version of these Terms accepted when an item is consigned will apply to that item. Updated Terms will apply to future consignments unless a change is required by law or otherwise agreed with you.
Nothing in these Terms excludes or limits any right or obligation that cannot legally be excluded under Australian law.
If you have a concern about an item, sale, payment or collection, please contact Bruce so we can investigate and try to resolve the matter.